What Is?
Where Is My Order?
How Do I?
Uploading Info
Promos & Coupons
Returns & Refunds
Photo Product Info
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What Is?
What is streaming?
Streaming video is content sent in compressed form over the Internet and displayed by the viewer in real time. With streaming video or streaming media, a Web user does not have to wait to download a file to play it. Instead, the media is sent in a continuous stream of data and is played as it arrives.
How can I keep my stream product?
Your streamed product will be available for 1 year from date of purchase.
What is downloading?
Downloading is the process of taking a file from the Internet and saving it on your computer. |
Where Is My Order?
How long will it take to get my products once you’ve received my order?
Due to the personalization of your product, please allow up to an hour to receive your email notification. Streaming will be available immediately after purchase.
I have not received my order. Please allow up to an hour for your email notification. If you have not received any notification, there may be a problem with your order. Please contact us, if you have not received a notification within a day at info@pixfusion.com or click here to Contact Us.
When will my download be ready?
We will send you an email notification when your download is ready to be viewed. |
How Do I?
How do I purchase a product?
You can place your order directly through our website www.pixfusion.com
How do I download a product that I previously purchased?
To re-download a video that has been purchased, please login to your account and click ‘View digital downloads’, then click ‘Download.’
How do I see my video again?
To view your video again press the ‘Replay’ button or rewind the video on the toolbar.
How do I change my account information?
If you would like to change your account information, please follow these steps:
1.Login to your account
2.Go to “Account Settings”
3.Click the "Change Name, Email Address or Password”
4.Enter your new information and then click the "Update" button
How do I become an Affiliate?
If you would like to register for our Affiliate Program, please read the terms of our Affiliate Program Agreement at Affiliate Program. A record of any and all information submitted to us as part of an Affiliate Program application will be stored by us and only disclosed by us in an effort to evaluate such application with prior consent from you.
How do I contact you?
While we do not provide phone support, we respond to most 'Contact Us' submittals within two business days.
Please try and find an answer to your question here in the 'Help' pages, before contacting us. If you are still having problems, please click Contact Us.
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Uploading Info
http://get.adobe.com/flashplayer/
If you continue to have issues, here are some things that you can try that will likely fix the problem:
1. Clear your browser's cache:
In Internet Explorer 8, on the top toolbar, choose 'Tools' and then 'Internet Options'. Under the 'General' tab, choose 'Delete…' from 'Browsing History', then choose 'Delete files…'
In Internet Explorer 7, on the top toolbar, choose 'Tools' and then 'Internet Options'. Under the 'General' tab, choose 'Delete…' from 'Browsing History', then choose 'Delete files…'
In Mozilla Firefox, on the top toolbar, choose 'Tools', and then 'Options' in the dropdown menu. Click the 'Privacy' icon at the top, and then under the 'Cache' tab click the 'Clear Cache Now' button. This not how my Firefox works: I click Tools, then Clear Recent History, then I need to select form the drop down menu, Time range to clear: Then I click on Cookies and Cache.
In Safari browser click on the Settings Button, click on Reset Safari and then check off ‘Empty the Cache’.
2. Clear your browser's cookies:
In Internet Explorer 8, on the top toolbar, choose 'Tools' and then 'Internet Options'. Under the 'General' tab, choose 'Delete…' from 'Browsing History', then choose 'Delete cookies…'
In Internet Explorer 7, on the top toolbar, choose 'Tools' and then 'Internet Options'. Under the 'General' tab, choose 'Delete…' from 'Browsing History', then choose 'Delete cookies…'
In Mozilla Firefox, on the top toolbar, choose 'Tools', and then 'Options' in the dropdown menu. Click the 'Privacy' icon at the top, and then under the 'Cookies' tab click the 'Clear Cookies Now' button. This not how my Firefox works: I click Tools, then Clear Recent History, then I need to select form the drop down menu, Time range to clear: Then I click on Cookies and Cache.
In Safari browser click on the Settings Button, click on Reset Safari and then check off ‘Remove all Cookies’.
3. Ensure Javascript is enabled in your browser.
4. Try downloading the latest version of Firefox (www.getfirefox.com )or Internet Explorer (www.microsoft.com/windows/ie). If you're using a Mac and have not tried it yet, please try using Safari.
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Promos & Coupons
How do I use my coupon?
If you have a coupon or promotion code, you can enter the code during the checkout process.
You will find an option at the bottom of the page which says ‘If you have a coupon code, please enter it here’ and that is where you will find the field to enter the coupon code.
Enter the code and click on the apply button. You will see the discount reflected on your order.
If you have problems entering the code or the system showing the discount, please contact Customer Support.
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Returns & Refunds
Can I use a check or money order?
For all orders we accept VISA, MasterCard, Discover, American Express credit cards, PayPal, Amazon Payments and Google Checkout, as well as "check cards" (debit cards) that display the Visa or MasterCard logo.
Can I return or cancel my order?
Due to the personalization involved in creating our products, ALL SALES ARE FINAL.
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Photo Product Info
Can more than one person be featured in a PixFusion product?
Yes, depending on the product chosen, you may be able to personalize your product with more than one person.
Will my first and last name be featured in the PixFusion products I have ordered?
Only your first name will be featured in the PixFusion products you have ordered.
What will I wear in the video?
You will wear what the preview character of your PixFusion product is wearing.
For what ages are PixFusion products most appropriate?
Our products appeal to a range of ages.
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